Mind Your Own Business: Rethinking Competition
If you’re a business owner, you have competition. And, as the owner of a water damage restoration company, it’s healthy to take a look at your competition from time to time. What isn’t healthy, is spending your valuable time obsessing over what your competition is doing or how they are performing compared to your team. […]
How Much Time Should Small Business Owners Spend with Customers?
According to the Harvard Business Review, most business owners are only spending a small portion of their time with their customers — as little as 3% of their working hours. This means that there are many weeks when business owners are only spending around two hours with the people who are arguably the most important […]
How to Re-engage Lost or At-Risk Customers
Business is always changing. Whether you work in water damage restoration or marketing, this is a fact that is constant across all types of businesses. Maybe it’s the market that has changed or a specific customer and their needs that have evolved. Sometimes, a customer walks away altogether. Of course, although saying goodbye to a […]
Customer Service Mistakes That Can Harm Your Business Image
As a small business owner, building the image of your water damage restoration company is your most important task. Failing to prioritize the work of refining how your team interacts with customers on a daily basis is a mistake that could not only harm your image but could hinder overall company growth and financial success. […]
What Would Happen to Your Restoration Business if You Went Away for 6 Months?
Ask yourself this question. If you went away for six months leaving your business behind, when you came back would it be in better or worse shape than you left it? Would you even have a business left? If your answered negatively to either of these questions, then it’s likely you don’t have a business […]
More Floods – 2016 National Sales Meeting Highlights
It’s been a great year for More Floods and our members across North America and as we close out 2016, we are excited about what 2017 brings! Don’t just take our word for it – hear directly from our members who attended our 2016 National Sales Meeting in this video!
Video Tips for Restoration Contractors to Get Paid Faster
Whether it’s a cash pay or insurance claim, timely payment is critical to ensuring profitability for emergency restoration companies. We offer a few tips in this new video to help you get paid on a timely basis. For more tips and tricks, we wrote a free Industry Insights paper – you can download it here.
How to Get Paid on a Timely Basis
Whether your client plans to pay cash or you expect to receive payment through their insurance provider, getting paid on a timely basis is crucial to your profitability as a water damage restoration business. Failure to place payment as a top priority is taking a big risk. As a small business, healthy cash flow is […]
Top 10 CRM Systems for Small Water Damage Restoration Companies
Looking for a better way to manage and grow your small to mid-sized restoration marketing and sales? Customer relationship management (CRM) software can make a huge difference. There is no doubt that for customer-facing businesses, having CRM software is a must. Unfortunately, it’s easy to succumb to ‘paralysis by analysis when faced with so many […]
Make Sure Your Water Damage Salespersons Are Paid on Commission
When it comes to marketing a water damage company, there are many strategies a small business can employ to secure more leads and increase the profitability of their business. Even the decision of whether you will pay your salespersons a salary or on commission can affect the overall sales of your company. At More Floods, […]
How to Motivate and Retain Your Staff
When you manage a flood damage restoration business, it can be very hard to find high quality staff you can count on. Once you have found the right people for the job, motivating them to continue giving their best to the job and retaining your staff for the long-term is just about as hard as […]
Why is Organization So Important for Water Damage Restorers?
In the water damage restoration, what takes place behind the scenes plays a crucial role in the work you do in homes. Maintaining an efficient and professional business is so much more than being great at water damage restoration. In our business, clients rarely step foot in our office space, but that doesn’t mean we […]