Customer Experience: Two Primary Groups in the Restoration Industry
Where are you focusing your efforts on improving the experience customers have when interacting with your restoration company? This experience is a critical factor that determines whether a person will buy again in the future, how they will respond in online reviews, and if they will refer friends and family in the future. While it’s […]
How Customer Experience Impacts Your Restoration Company Bottom Line
Customer experience is one of the most important factors that influence how people feel about your brand. Every time a customer interacts with your company, the person forms an opinion about the services and customer care. Your staff members and crew are interacting with customers every day, which is why they are a critical part […]
Exceed Restoration Customer Expectations
What would you say is the cornerstone of a successful water damage restoration company? Is it the quality of the drying services? Is it punctual arrival at the customer’s home or business and timely completion? Is it a knowledgeable team? All of these things affect success, sure, but if you look closely at the most […]
Restoration Company Culture – Your Secret Weapon – Part 3
In our ongoing series on company culture and its impact on your business growth, we tackle the importance of culture to your restoration company. This is the third installment to the series, so if you missed the first two, go here for part one and here for part two. Culture is Currency The average American […]
Improving the Customer Service Experience
The customer service experience is directly attached to your sales. No matter how great you are at the service you offer, the way your customer experiences your team members will be one of the main factors shaping their perception of your water damage restoration business. Because of this, improving the customer service experience should be […]
How Much Time Should Small Business Owners Spend with Customers?
According to the Harvard Business Review, most business owners are only spending a small portion of their time with their customers — as little as 3% of their working hours. This means that there are many weeks when business owners are only spending around two hours with the people who are arguably the most important […]
How to Re-engage Lost or At-Risk Customers
Business is always changing. Whether you work in water damage restoration or marketing, this is a fact that is constant across all types of businesses. Maybe it’s the market that has changed or a specific customer and their needs that have evolved. Sometimes, a customer walks away altogether. Of course, although saying goodbye to a […]
5 Best Practices for Excellent Customer Service
As a water damage restoration specialist in your area, setting yourself apart from the competition isn’t simply about offering the highest quality restoration work. Of course, doing the best work in your city and the surrounding areas plays a huge part of building a strong reputation, but what will really set you apart is excellent […]