Operational systems are the secret tool every water damage restoration business needs for success because they eliminate inefficient practices from your day-to-day operations. If details are falling through the cracks, if you are regularly experiencing miscommunication between clients, staff and management or if you’re simply not seeing a return on the amount of hard work you are putting into your business, these are symptoms you need to implement systems right away.
Any business can benefit from systems and there are countless systems that can be implemented to make day-to-day operations easier and more efficient, but today we want to take a close look at one system—consistently answering your phones.
If phone calls are being missed or if the individuals answering your phone aren’t consistently sharing correct information or recording information accurately, your company is bound to lose money.
At More Floods, we encourage all of our members to implement a simple script for answering their phones along with a check-off list that guides staff members as they share and collect information with callers. Ideally, this check-off list would be a simple, step-by-step form, providing staff members with each next step for recording details about the water damage and then communicating to the caller when they can expect an onsite visit for an estimate.
Download our free white paper and 3-tools here!
You don’t have to develop these systems alone, all of our members at More Floods have access to essential operational systems, including a check-off list for answering the phones. To learn more about becoming a member of our network, click here or call 1-866-667-3356.