“Customer Experience is the New Brand” – Shep Hyken, Forbes Magazine in Leadership Strategy
Mr. Hyken is just one of many to recognize the make-or-break importance of a good customer experience, and ultimately your business. Hyken goes on to say, “The company may define its brand promise, but it is the customer who decides whether or not the company delivered on its promise.” And he’s right. Love it or hate it, your customers have a lot of power over the success of your company.
Did you know, that when it comes to Customer Experience versus Pricing, Customer Experience wins? Surprisingly, 64% of customers say they prefer a nice experience over lower pricing.
So what can you do to ensure your customers are leaving with a positive mindset about your company? Fill out the form below and download our free whitepaper. In this free download, you will discover the connections between Operations and Customer Experience and how they have the greatest impact on your brand.
You will learn about the positive impact of the fulfillment of a customer’s needs versus leaving them frustrated, not quite satisfied or even just indifferent. We will explore the key places we tend to lose our clients to negative occurrences and how to measure these and identify them within your own company.
Your company and employees need to have business systems in place in order to generate a great customer experience every single time. Learn more about implementing these systems and bring yourself closer to establishing client satisfaction with your company.