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Exceed Restoration Customer Expectations

What would you say is the cornerstone of a successful water damage restoration company? Is it the quality of the drying services? Is it punctual arrival at the customer’s home or business and timely completion? Is it a knowledgeable team? All of these things affect success, sure, but if you look closely at the most […]

How an Employee Quiz Keeps Our Equipment in Tip-Top Shape

Equipment that lasts forever — it’s honestly a Water Damage Restoration business owner’s dream come true. It may seem like nothing more than a dream, but our business Power Dry has found a way to turn it into a reality. Here’s how we keep the tools and machines we use day in, and day out […]

3 Things That Must Happen Before You Talk Salary With Your Marketing Representative

flood damage referral fees

In order to book more floods, water damage restoration companies need talented marketing representatives who are motivated to see your company thrive. Hiring a marketing representative isn’t always simple. No matter the size of your company or the exact structure of the position you are hiring for, you need to find someone who believes in […]

5 Low-Cost Ways to Improve Employee Engagement

Why does employee engagement matter? No matter how involved you are in the day-to-day operations of your water damage restoration company, the front line of your company will ultimately determine the reputation of your business. These employees are the face of your business, they’re the individuals who answer calls, carry out restoration tasks, and interact […]

Customer Service Mistakes That Can Harm Your Business Image

As a small business owner, building the image of your water damage restoration company is your most important task. Failing to prioritize the work of refining how your team interacts with customers on a daily basis is a mistake that could not only harm your image but could hinder overall company growth and financial success. […]

It’s Time to Let Go of Outdated Photo Documentation Methods

Our business is one of before and after. We step in after a water damage event, hoping to return the space to how it was before. As the contractor, we are focused on the finished product. For the homeowner, the focus is getting their home back so they can return to life as usual. It […]

The Pros and Cons of Infrared Cameras

If you’ve been working in water damage restoration for several years, you have seen how developing technology has changed the nature of our jobs. For the most part, new technology has made our work easier, allowing us to work more efficiently than ever before. However, not all advances are beneficial. The infrared camera has become […]

Don’t Make the Mistake of Enrolling Your Employees in Online Mold Remediation Training

As the owner of a water damage restoration company, keeping your employees’ training up-to-date is one of the biggest responsibilities on your plate. Long-term employees need continued education on changing policies and procedures and new innovations in the industry while new employees need thorough onboarding that outlines the best practices of water damage restoration. We’re […]

Mastering the Art of Writing Restoration Estimates

Before you can begin working on a water damage restoration job, it’s important to know how you’re going to get paid. If homeowner’s insurance is covering the cost of restoration, than it is your job to provide the homeowner’s insurance company with an estimate of the cost of labor and supplies. If you’ve been working […]

Why Your Annual Employee Reviews are Ineffective

It doesn’t really matter if you’re working in water damage restoration, managing a hotel or running a consulting firm, annual employees reviews have long been considered standard in the human resources world. However, formal, yearly reviews are losing their popularity, according to Harvard Business Review, all because they are generally ineffective. Not only do most […]

The Power of Working in Real-Time in Water Damage Restoration

In water damage restoration, we are used to working fast and we are good at thinking on our feet. We work in a world of emergencies and a single phone call could change the entire course of our day. We may be accustomed to dropping everything for a client facing a flood in their home […]