Consistency in Your Restoration Business Operations
In this 4th of our 5-part series on common challenges in a restoration business, we focus on consistency in your restoration business operations. If you missed our 3 previous installments, you can check them out – Hiring, Lead Generation and Profitability. The whole of your restoration business is only as healthy as the sum of […]
Challenges and Opportunities in Growing a Restoration Company
Growing a restoration business is exciting and challenging at the same time. While the initial challenges can be stepping stones to future business growth, it’s important to note that new challenges will arise through various stages of building your business. Now that you are moving forward to build your restoration business, you need to be […]
3 Things That Must Happen Before You Talk Salary With Your Marketing Representative
In order to book more floods, water damage restoration companies need talented marketing representatives who are motivated to see your company thrive. Hiring a marketing representative isn’t always simple. No matter the size of your company or the exact structure of the position you are hiring for, you need to find someone who believes in […]
Attracting the Right Employees for Your Water Damage Restoration Company
Finding the right person, someone who is talented and hardworking, to join your water damage restoration team isn’t an easy task. There is a lot that goes into scouting and hiring new employees, as most business owners are already aware. One little detail that too often gets missed is what you have to do to […]
Stories as Internal Marketing Tools
When was the last time you used a story to get a point across? Storytelling is a communication tool many of us use daily without being aware of it. We retell an experience we had the night before for the laughs or explain an interaction with a customer because it taught you something new. Storytelling […]
Improving the Customer Service Experience
The customer service experience is directly attached to your sales. No matter how great you are at the service you offer, the way your customer experiences your team members will be one of the main factors shaping their perception of your water damage restoration business. Because of this, improving the customer service experience should be […]
Customer Service Mistakes That Can Harm Your Business Image
As a small business owner, building the image of your water damage restoration company is your most important task. Failing to prioritize the work of refining how your team interacts with customers on a daily basis is a mistake that could not only harm your image but could hinder overall company growth and financial success. […]
7 Habits That Will Keep Your Cash Flow Healthy
You need to spend money to make money. We’ve all heard it said and it’s easy to brush it off. There’s a reason we hear it so much, however, it’s because it’s true. If you’re working in the water damage restoration industry and you don’t have a health cash flow, your business simply can’t survive […]
5 Human Resources Mistakes to Avoid in Water Damage Restoration
It doesn’t matter the size of your business, or how new you are to business ownership, the team you build will determine your success. The people we hire matter. How we train our crew, and whether or not we manage them well, will ultimately play a role in our ability to grow our business. Unfortunately, […]
How Strong Leaders Can Encourage Productivity
Every business needs a leader, but not every leader is guiding their team well. Leaders can take their role seriously, empowering their employees to take an active role in increasing profits. Leaders can also lead with weakness, allowing productivity to suffer and employees to lose track of the vision that the company was founded on. […]
Train Your Employees to Answer the Phone
Working in an emergency industry like ours, you cannot control how often water damage events occur. What you can control, however, are the efforts you make to capture every single lead that comes your way. This is a part of the vision at More Floods. We help contractors like you implement seamless operational systems and […]
Don’t Make the Mistake of Enrolling Your Employees in Online Mold Remediation Training
As the owner of a water damage restoration company, keeping your employees’ training up-to-date is one of the biggest responsibilities on your plate. Long-term employees need continued education on changing policies and procedures and new innovations in the industry while new employees need thorough onboarding that outlines the best practices of water damage restoration. We’re […]