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Customer Experience: Two Primary Groups in the Restoration Industry

Customer Experience in Restoration

Where are you focusing your efforts on improving the experience customers have when interacting with your restoration company? This experience is a critical factor that determines whether a person will buy again in the future, how they will respond in online reviews, and if they will refer friends and family in the future. While it’s […]

How Customer Experience Impacts Your Restoration Company Bottom Line

restoration company culture

Customer experience is one of the most important factors that influence how people feel about your brand. Every time a customer interacts with your company, the person forms an opinion about the services and customer care. Your staff members and crew are interacting with customers every day, which is why they are a critical part […]

Building Networking Relationships That Will be a Source of Referrals

We all want more leads, that’s just a part of being in the water damage restoration business. For the last few weeks, we’ve been breaking down the different source of leads. Specifically, we’ve looked at how restoration specialists can build relationships that can be leveraged for referrals. Each of these referrals sources, from plumbing and […]

Improving the Customer Service Experience

The customer service experience is directly attached to your sales. No matter how great you are at the service you offer, the way your customer experiences your team members will be one of the main factors shaping their perception of your water damage restoration business. Because of this, improving the customer service experience should be […]

How Much Time Should Small Business Owners Spend with Customers?

According to the Harvard Business Review, most business owners are only spending a small portion of their time with their customers — as little as 3% of their working hours. This means that there are many weeks when business owners are only spending around two hours with the people who are arguably the most important […]

How to Re-engage Lost or At-Risk Customers

Business is always changing. Whether you work in water damage restoration or marketing, this is a fact that is constant across all types of businesses. Maybe it’s the market that has changed or a specific customer and their needs that have evolved. Sometimes, a customer walks away altogether. Of course, although saying goodbye to a […]

Customer Service Mistakes That Can Harm Your Business Image

As a small business owner, building the image of your water damage restoration company is your most important task. Failing to prioritize the work of refining how your team interacts with customers on a daily basis is a mistake that could not only harm your image but could hinder overall company growth and financial success. […]

Keeping Your Water Damage Company Vehicles in Good Shape

As the owner of a water damage restoration business, you rely on an entire fleet of trustworthy vehicles to serve your customer efficiently day in, and day out. This means that taking care of your fleet of vehicles has to be a top priority. Without trucks that run well, you simply can’t get where you […]

Creating a Professional Image for your Water Damage Restoration Company

How do you think your company is perceived by outsiders? For most business owners, our hope is that we will be seen as professionals. We want potential customers to know we are professionals and that our company is guided by integrity and a passion for hard work. Unfortunately, we’re not always self-aware enough to see […]

Train Your Employees to Answer the Phone

Working in an emergency industry like ours, you cannot control how often water damage events occur. What you can control, however, are the efforts you make to capture every single lead that comes your way. This is a part of the vision at More Floods. We help contractors like you implement seamless operational systems and […]

Best Practices for Negotiation with Claims Adjusters

Let’s be honest, negotiations with insurance claims adjusters can often be frustrating and disappointing. Nailing down the right price for a water damage restoration job shouldn’t be a competition but so often adjusters and contractors feel at odds with each other. When it comes to negotiations, we see the same problems arise again and again. […]