At More Floods, we spend a lot of time talking about the systems small businesses can employ to help their business run smoothly. We talk about how check off lists can help you keep your equipment in running order and make invoicing simple.
These things are all important, but they should never get in the way of the foundation of a strong business. Strong businesses are built on a foundation of strong relationships. The relationships business owners have with their employees, the relationships you are building through networking, and the relationships you are building with your customers.
Building Relationships with Your Employees
Your employees can make or break your business. When you prioritize making connections with your employees through team building exercises, one-on-one training, and regular performance reviews, you are investing in the long term wellbeing of your water damage restoration business.
Building Relationships Through Networking
In water damage restoration, maintaining a healthy cash flow is largely dependant on referrals. Because of this, it is important that business owners prioritize networking in their community. Your biggest source of referrals will be other contractors working in industries like plumbing and cleaning along with home insurance agents. These relationships can be built through community networking events along with intentional one-on-one connections made through invitation for casual conversations over coffee.
Building Relationship with Customers
The homeowners who reach out to you are in a time of crisis. Because of this, these relationships should be built on a foundation of empathy. By responding with compassion, you can establish your reputation as a water damage restoration company who values building strong relationships with their customers.
To learn more about building the relationships that will become the foundation of your water damage restoration business, click here or call 1-886-667-3356 to learn more about becoming a part of the More Floods network.